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At RFB we recognise that your staff may require support and assistance using the system from time to time. Our team are always here to help and our dedicated support packages include:

Phone Support
Phone Support

Our dedicated office team are on hand during office hours and can provide support and assistance if
you need some help using the system or get stuck.

Call our RFB Supportline

0118 4014100
Phone support available

9am - 5pm, Mon - Fri

Support Desk
Support Desk

Don’t have time or can’t speak on the phone? No problem, simply email your support request to our online support desk at and we will respond to you within 24 hours.


Online Assistant
Online Assistant

Once logged into RFB, we provide help, hints and video tutorials, via our online assistant.

Details of functionality, new
features and updates will be
provided onscreen to you while using the system.



All of our subscriptions include the option for one of our team to deliver classroom training to your staff at your venue.
Training is bespoke, and we will make sure the content covers the elements of the system that most suit your team’s usage. To book a training course, please
speak to your RFB account


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